Frequently Asked Questions about Window Washing By Larry
Do you offer any guarantee?
If for any reason you are not pleased with your cleaning service, let us know and we'll make it right, even if it rains. Please always feel free to contact us within 48 hours of your window cleaning service if you are not satisfied with the appearance of your windows so that we can immediately rectify the concern.
Do you have a rain guarantee?
Yes, clean glass will stay looking great even after it rains, however if it rains within 12 hours of your window cleaning service and you feel your windows still don't look great we will come back and re-clean the affected windows. Guarantee not valid on windows with exterior screens if screen cleaning was not requested with window cleaning service. Your request for us to re-clean your windows must be made to us within 48 hours of your original window cleaning appointment.
Why does window cleaning need to be performed?
Not only will it enhance the appearance of your house or business, but your windows will get the protection they need. We use a super concentrated solution found at window cleaning supply houses. This solution cuts through the dirt and grime, and also acts as a barrier against minerals and chemicals found in rainwater and sprinkler systems.
Do you supply your own equipment?
Yes, we provide our own supplies and equipment. We use a soft strip washer for scrubbing and wetting the windows, a super concentrated window cleaning solution called "Glass Gleam 4", a variety of different size squeegees with new rubbers in them, lint free towels to wipe squeegees between strokes and to wipe excess water around each window pane and sills.
How long does window cleaning take?
Depending on services ordered, appointments may last anywhere from 1 hour to all day, or longer. When making your appointment, you can ask for an approximate appointment length.
How much will it cost?
This is determined on a case by case basis. Cost is generally calculated by services rendered and length of time. We do offer a free, no obligation, estimate before each job. Fill out the form on our Contact Us page or call or e-mail us for more information. Click here for more information about pricing.
What should the results be?
Windows and doors will be streak free, shiny and very clear. Note: You will not get that result with Windex and paper towels.
What are the effects of not having my windows cleaned regularly?
Many stains that could have been taken care of sooner are now too embedded into the glass to be remove entirely. Sometimes these stains will disappear but only for a price not included in a basic cleaning charge. Different chemical and extensive attention may do the trick, but perfect restoration cannot always be guaranteed. Cost wise, a more regular window cleaning routine (every 3, 4, or max- 6 month) is cheaper by far. The windows will be cleaner, will take less time to clean, and the glass will likely last longer than it would if the windows where cleaned on a irregular basis.
Should any of my household items be moved?
We understand that your household items are valuable to you and would not want to be responsible for their damage. Therefore, we ask that you remove any items that are either attached to the windows, on the sills or furniture located in front of the windows to minimize the risk of breakage or water damage. Though it is easier to clean a window with no curtains, it is not necessary for window treatments to be removed in most cases. However, if a window is trimmed with a full panel, it may have to be removed. Many customers find this to be a convenient time to clean their curtains and remove them prior to our arrival for that purpose.
Will there be any mess after the window cleaning is complete?
Our technicians use very little water, and we make every effort to avoid spilling any water or leaving a mess in your home. Our workers wear shoe covers to protect your carpet and floors while working inside your home. While inside we also use towels or drop cloths under all windows to prevent any water from getting on your floors and furniture.
Can I make an appointment on-line or via e-mail?
For the most up to date appointment availability, all appointments should be made over the phone. However, feel free to contact me through e-mail as well. Check the Contact Us link on the right side for more information.
How long is an estimate valid?
Residential estimates are valid for 90 days only. Prices are subject to change after 90 days.
What do you use in your water?
We do not use dish washing soap, like a lot of our competitors do. Most dish washing soaps leave an invisible film on the windows, which cause the windows to get dirty again quicker. We do use a specially designed window cleaning solution that leaves no film on the glass. The name of our cleaning solution is Glass Gleam 4 and if you call us to do work for you, we can show you our process.
Do you clean the screens?
Yes, screen cleaning is very important. Dirty screens will make clean window look dirty and (for outside screens) the next hard rain will leave dirt spots on your windows. Not only is screen cleaning important for appearance but also for your health. Dirty screens hold dust and allergens that can effect your respiratory system. We recommend to clean your screens at least twice a year.
What is included in my window cleaning service?
Basic window cleaning service includes a cleaning of the interior & exterior of each window, and the wiping down of the sills and frames. A basic cleaning is the process of washing all glass surfaces with a brush/scrubber with a soap solution followed by its removal by a squeegee. This process is not expected to remove paint, sealants or glass stain damage.
Is track cleaning included in your basic window cleaning service?
Track cleaning is not included in the basic window cleaning service. We offer vinyl track cleaning for an additional charge.
What is glass degradation?
Over time, glass may become infused with contaminates such as oxidization, hard minerals, acid rain and over spray (paint, caulking, etc.). Since glass is porous, these pollutants settle into the surfaces' grooves and valleys. Regular cleaning is necessary to prevent permanent damage.
Can you remove paint from windows?
Yes we can remove many types of debris from windows including, paint, stucco, silicone, stickers and other construction and remodeling debris. This is not covered under the Basic Window Cleaning Service. There is an additional charge for these services.
What if the forecast predicts rain for the day of my appointment?
If precipitation is light, in many cases we will proceed as scheduled because rain does not affect the cleaning process, providing all safety and working conditions can be maintained. In the event heavy rain occurs, outside work will be re-scheduled for the next available day. All inside work is completed as scheduled to avoid disrupting your busy calendar.
What if the forecast predicts high winds for the day of my appointment?
Safety is always our number one priority. Our standard states that we can work in up to 20 mph sustained winds, however, we seldom allow work to continue in such conditions. Our window cleaners will evaluate the wind on site and determine if safety or quality will be compromised. We look at weather forecasts many times throughout the day to help determine safe working conditions for all of our employees. Depending on the size and location of your building we may be able to continue work out of the wind. You will be contacted with scheduling updates and cancellations as needed.
What is your cancellation policy?
If a cancellation is needed please cancel appointments at least 24 hours in advance as we will still be able to schedule someone else for the time slot. Any cancellations made in less than 24 hours, same day cancellations, as well as missed appointments and lock outs will be charged a 50% cancellation fee. Cancellations must be made over the phone.
Is it necessary for me to be home during the window cleaning?
If you wish to be home during the window cleaning, we will be happy to schedule an appointment which suits your schedule. However, it is not always necessary for you to be home for the entire appointment. We can start on the interior window cleaning and you can lock up your home and leave while we continue on the exterior, as long as your screens pop out. In cases of vacancies, your presence is optional but not a necessity, as long as access is provided. First time customers are strongly urged to be home. We would like you to see how we perform the services, and to be available for any questions. After that we work with you to find the best solutions to suit your needs.
What is the construction clean up service?
Construction clean up consists of removing construction and/or remodeling debris from windows during the cleaning. Paint, stucco, silicone, stickers and stains are commonly removed on a construction clean up. Please inform us if you are calling from a home or building that was recently built or remodeled and has construction debris. (All home builders will need to sign a scratched glass waiver)
Why does construction clean up cost extra?
Construction clean up takes a considerable amount of time longer than a basic cleaning and more specialized techniques are utilized.
What kind of equipment do you use for construction clean up?
Industry standard equipment is utilized including razors & scrapers. For the safety of your windows please use only trained professionals in a construction clean up. Untrained and or inexperienced window cleaners can easily cause a lot of damage when doing a construction clean up. Make sure your window cleaner is familiar with the proper techniques.
How long does a construction clean up take?
Construction clean up can take 2-4 times longer than a basic window cleaning. Therefore the cost for construction cleanings will cost 2-4 times more.
Can all glass stains be removed?
The lack of a regular maintenance program allows minerals and chemicals to etch or build up on the glass surface and in some cases cause permanent damage. This condition can be caused by a number of reasons including but not limited to, sprinkler systems over spray, water run off from building design, condensation and improper chemical application from prior attempts to remove the stains. The cost of removal can be substantial, although it is much less than the cost of replacement. Many times it is not possible to discover the full extent of damage or determine the price of removal until a standard cleaning is performed and viewed by the customer and a Window Washing By Larry employee.
Are your cleaning products biodegradable?
All of our products are environmentally safe and biodegradable. We pride ourselves in protecting our technicians and customers from harmful chemicals.
Are you licensed and insured?
Yes, we are licensed and insured. Feel free to request a copy of certificates. Our employees are uniformed and will take great care with safeguarding your property. It is noteworthy to mention that we have not had a single incident in which insurance was needed. We have performed many window cleanings over the years and we guarantee our work and your safety.
Some window cleaners offer a free estimate over the phone. Why do you do your estimates in person?
Our free estimates are different because when I'm on location inspecting your windows, you can ask questions and get professional answers about how much the cleaning will cost and why. This helps reduce those nasty surprises that may come later with over-the-phone estimates.
How do window cleaners get their prices?
Many window cleaners will bid by how long they feel the job will take, other window cleaners charge by size and amount of windows or by the square footage of a home. Others yet combine methods. Pricing may at first seem steep but one must remember that window cleaners have many expenses such as insurance, equipment purchase and maintenance, payroll, travel and vehicular expenses, advertising, office expense etc.. Furthermore, window cleaning is one of the most dangerous occupations in the country. Window Washing By Larry continues to keep costs low by efficient time and investment managing. Also remember you get what you pay for because lower priced companies are forced to cut corners, rush jobs, hire inexperienced workers and many do not have insurance. We are covered with a 1 million dollar liability policy.
When is payment due?
Payment is due upon completion unless other terms are granted (in writing).
What happens if my account is past due?
If your account is past due you will be charged monthly late fees. If your account goes 90 days past due your account will be referred to a collection agency.
What happens with returned checks?
$35.00 fee is added to accounts with returned checks, this fee is in addition to late fees.
What makes my windows dirty?
Inside your home airborne dirt from heating & cooling systems, fingerprints, pet smudges and cooking residue all collect on your window surfaces forming a hazy layer. Outside your home other contaminants such as dust blown from the wind and lawn machinery, bird droppings, acid rainfall and tree pollen obscure your view. Choosing Window Washing By Larry will allow you to enjoy the beauty of your home and see clear views of your neighborhood scenery.
Does the rain make my windows dirty?
Rain does not make the windows dirty, dirt does. Dust accumulates on the outside of the glass from lawn mowers, leaf blowers, tree pollen, car exhaust and many other sources. This dust settles as a uniform layer on the glass. When it rains, the rain drops push the dust into different patterns and after the water dries the dust remains on the glass. This new "mud residue" is now highly visible because it is no longer uniformly spread but is sporadic throughout the pane. Clean glass will stay clean after a rain because once the rain water dries, there is nothing left behind to obscure the view.
Do you have weekend appointments available?
We do not regularly schedule window cleaning appointments on weekends. However, if there are very special circumstances, we occasionally schedule jobs on Saturdays. Give us a call so that we can discuss your individual situation.
Do you make a lot of noise?
No, window cleaning makes very little noise. If you are trying to make the appointment around a nap schedule or other noise sensitive times please let us know. We should be able to complete that portion of the project before or after the nap time starts.
To request a free estimate contact us today!
*For your protection we are licensed, bonded and insured. Our priorities are quality assurance and safety first!
Areas we service include:
Mokena, IL 60448 - Frankfort, IL 60423 - Orland Park, IL 60462-60467 - Tinley Park, IL 60477-60487© 2015 Window Washing By Larry